write a review for enterprise car rental

Went straight back to them but due to the late time their office was closed. It was with a 1/4 tank diesel to which I added 40 litres a total of 58 litres. I hire cars all the time in Spain and my deposit is instantly returned to my account. Once on the location page, simply click on the “Write Review” button and away you go. They made me to feel like some sort of criminal? Hidden label . On the street of Prestige Circle and street number is 29. They said on the phone that I signed for it but they would call me back to discuss which they have not done. He argued it wasn’t in red. In fact there is a £1000 excess for even the most minor damage and this is multiplied for each damage , so three 'dings' equals £3000. I was told to “initial here, here and here” no opportunity given to read what I was signing for and sent on my way. Other fault lights kept appearing all the journey such as rear light, radar sensors dirty as well the faulty fuel lights.The AA came to the rescue and took us on a low loader to ferrybridge where I put in another 32 litres of fuel. Enterprise cirencester, Ash, amazing service really helped me out and an upgrade! Sixt, Hertz wake up!Will definitely use Enterprise again. When we complained we were barely compensated for the hassle of dealing with this problem and the time it took away from our vacation. They will tell you NO! I have called the branch back just now, to be told that this is not the case and that the branch manager is insisting there is no way that I can borrow the Luton van if I'm under 30. Dirty car inside with Covid 19 around rented a car at airport Nov 22 through 29 Nov. ... Enterprise car rental on airport road south disappointed me so much. 25% of our users found rental cars from Enterprise in Honolulu for $52 or less Book your rental car from Honolulu in Enterprise at least 1 day before your trip in order to get a below-average price Mini rental cars from Enterprise in Honolulu are around 37% cheaper than other car types, on average Enterprise. Be Aware of Enterprise Rent-A-Car. NO ONE ANSWERED PHONE AT ANY LOCATION. About Enterprise Rent-A-Car. I lost a client as well as the booking. Today 3rd November i had still not received a refund and the called the branch to ask if it had been issued. The dartford branch in particular are rude and have no customer service skills . Other Car Hire Services. Enterprise Germany rip foreigners off by taking refuge in uniquely german laws in case you do a scratch. From girl that dropped off the car to the team in the office . The whole process was a headache. He became fixated on the fact I mentioned I complained about him, and not my £18. They communicate promptly and clearly if there are any issues and go out of their way to fix things and make the experience of renting a car or van seamless. contact me so I share my case. Only the latest review will count in the company's TrustScore. If you are looking to rent a car for a short period of time, such as one day or even a few hours, Enterprise often offers the lowest rates of anyone. I was told to get a replacement car while my own was repaired after someone gouged the side in a car park Being handled by other party’s insurer. At a place just south of Wetherby on the motorway I ran out of diesel. After 3 mile drive EML, screen wash, tyre light and service light came on. About Enterprise Rent a Car USA. I hired a large van for 2 days cost me £200.00 for the hire when I returned the Northwich staff said I had caused damage to an lens on the mirror indicator which I know I didn't cause. Check your rates and read the fine prints. I was informed that i could not rent the vehicle 1 day before travel and had to rush around finding an alternative (not easy with less than 1 days notice). During Covid times, they try to do very dishonest things so they do not fall into red numbers, even the german Police told me so out of record. Try local companies first. I received confirmation, all was good. So far, no call from said area manager and I don’t expect it will happen.It’s more about the principle of being scammed than the loss of £18.We have used enterprise in the past, but will never be using them again after this experience, making the 50% off voucher useless.Avoid this company at all costs. There are tons of reviews online where the same situation happened and you can't tell me that this is ethical.... Birkenhead branch poor service evertime dont use this branch poor service you will end regret useing especially if you deal connor rude and up himself thinks he someone when he's just a little jumped little turp in a shirt and tie made a booking then was refused because I didn't have £2000 pounds in my account wasted my time and tryed to ruin my planned special day out with my daughter lucky another helpful birkenhead van hire stepped in to save the day give enterprise birkenhead a wide beth because they don't care if they ruin your daybecause thats the only power connor will ever have and will never live in quarter of million pound house like me atleast not one thats payed for I advise not to make the mistake I did and use enterprise birkenhead. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,800+ worldwide locations. He said his branch manager would call me later that day to discuss... he didn’t. (Tyre Power Ltd Bradford) whats wrong with people or companies these days trying to rip people off! It's never been easier to rent a car from your mobile device. My advice NEVER use enterprise go somewhere else! It was 225 miles , the van had been showing the fuel warning light but I disregarded it as it was showing all the time even when I filled it up with the 40 litres. Please use appropriate language in your review. I repeatedly tried to get my money back and even went so far as to put in a claim with the Better Business Bureau. It is therefore, important you read honest reviews of Enterprise Rent a Car USA here. If customers are unhappy with a rental decision they can complain to the BVRLA, which works with approved companies such as Enterprise Rent-A-Car, to ensure best practice. I repeatedly tried to get my money back and even went so far as to put in a claim with the Better Business Bureau. Our website collected and compiled various consumer reviews about Budget Rent A Car and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Thank God something was available, but this is my last rental from them. Will NOT be a returning customer!!! The Enterprise Rent-A-Car App is your own free personal assistant for all things car rental. The service from the outset was brilliant. With locations in forty-six states and an impressive lineup of moving trucks to choose from, Enterprise makes it easy to find the right rental truck near you. Enterprise review: Rental options. The car was dirty and with Covid they are supposed to clean the cars. Enterprise Rent-A-Car Gender Pay Gap Report 2018. I would, however, like to mention their sweet satellite radio. Hired a van. Enterprise Rent-A-Car is a car rental … Rather than changing the oil in the vehicle were were currently driving, they DOWNGRADED us to a smaller vehicle. Please get your communication between staff sorted, it's disgraceful... 3 days before I move house you advise me that I cannot rent the van when it was your mistake. They kept my £200.00 deposit for a lens that you can pick up new for £6.50. Instantly moaned at by customer assistant that I hadn’t answered his phone call to complete speedy checkin. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Whatever you're searching for in a rental car, Enterprise should have a vehicle to suit. I think @Enterprise International might be interested as well, because this gives to the whole Company a very bad reputation and you do not want that either. In addition to car rental, Enterprise also oversees commercial fleet management, used car sales, and commercial truck rental operations. he promised to he would be investigate the van's performance and history, his colleague's attitude to customers complaints. The days are very busy and will teach you to manage your time effectively and develop a solid sales experience. Any reivew with inappropriate or offensive language will be deleted. I scheduled my pickup for 6:00 pm on a Thursday. Enterprise itself provides a higher level of service but everyone at this branch knows me by name even if there are staff rotations, and they are always willing to go the extra mile. Other fault lights kept appearing all the journey such as rear light, radar sensors dirty as well the faulty fuel lights.The AA came to the rescue and took us on a low loader to ferrybridge where I put in another 32 litres of fuel. It focuses on … Luckily I was recording the conversation as it was very threatening and will be taking to Trading Standards. Within hours started having respiratory symptoms and getting SICK. Meaning we made a completely unnecessary trip to the Enterprise taking even more time away from our trip. When she returned to the line, she told me that she called the airport location and confirmed that they had the same stroke of vehicle available. We were told we needed to go in person to Enterprise to remove drivers. It was 225 miles , the van had been showing the fuel warning light but I disregarded it as it was showing all the time even when I filled it up with the 40 litres. Phoned them up to say that I need a replacement as I don’t feel comfortable driving this car. Total miles 310 less 8 on low loader divided by 72.On returning the van to enterprise van hire I complained that this was unacceptable and could they investigate.They didn't believe me or my passenger as the warning lights did not display when stationary.They admitted they knew very little of the vans history or service record as it was from another branch.They said over £100 of diesel for a 302 miles journey was acceptable. When I spoke with Enterprise personnel about the ticket, they said "oh, this happens all the time" Doesn't look like a well-run company to me! I strenuously argued my case at which point I was asked to leave the car park at enterprise van hire at Unit 2 Daleside Road Nottingham. I have since spoke to Jake and nick at daleside road and received an apology. Each rental vehicle at Enterprise is thoroughly cleaned between every rental and backed with our Complete Clean Pledge. To communicate or ask something with the place, the Phone number is (214) 383-2605. Enterprise Holdings Sustainability Report. Finally, we got through to a customer service rep (probably the 3rd one we talked to) who was able to remove the additional drivers over the phone. No one left a voicemail. Stressed us both out to the max trying to find £200 on a card in my name. Glad you asked! An economy rate of 4.19 miles per litre. A free inside look at company reviews and salaries posted anonymously by employees. The Enterprise Rent-A-Car App is your own free personal assistant for all things car rental. Turned up to collect at 15:50. Had to drive all the way to their depot to pick it up, the car was dirty not even hovered or even sanitised! I will never go back there and never recommend it.Christchurch Bournemouth. I have rented numerous cars from them and was never treated as horrible as I was this last time! Rubbish, customer service and satisfaction are very important to us at Enterprise. I have given my review to Enterprise as it is. Hired a Sprinter van for an urgent 1000 mile round trip house move after my own van developed a fault. I was told when collecting vehicle the deposit would be returned immediately and would be £200 plus approx £6 VAT.It was not returned immediately. Enterprise Rent-A-Car Gender Pay Gap Report 2019. I look forward to hearing from you soon, thank you. Then pitifully stole 19 bucks and tried to charge an extra day. Write a Review < / > Embed ⚑ Claim this listing Add to list. Let me explain how our site is set up, why it was done this way and what steps you need to take to write a review. Write a review Write a review Reviews 2,207 Write a review. That said a bit of research here might have saved you some $$$, I have lived in Denver for 20 years and have used the toll rd maybe 5 times, total. Please do not use Enterprise they will rip you off. They have over 6,000 U.S. locations and several international locations. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. 49 reviews for Sixt Rental Cars, 1.3 stars: 'I scheduled a cruise for July 2020. Who knew there would be a pandemic. They followed up with a phone call, during which I denied liability and asked for photos and quotes for new tyres. The next day, a woman called me and left a voicemail confirming the date and time. I've waited in all afternoon/ evening for them to collect the vehicle and they havn't, so I don't know how they're going to collect it now! All reviews are manually verified before publishing. I complained to customer services and I can’t fault the kindness and understanding from her, and she deeply apologised and arranged for their area manager to call me to discuss my complaint and £18 refund. We rented a car through enterprise online before our vacation, when returned the car we were charged more than double the amount (like $200 more). This was supposed to have cost me nothing.Now ~$500 later, I have not received even my deposit yet. You probably know Enterprise best as a big-name rental car company, but it’s also a trustworthy rental truck option for local moves. Enterprise even drove us to our accommodation 25 minutes away for free. Was charged for having a dog in the car when I didn’t even have my dog in the car! I can’t say more what the other customers said!Dirty cars and stinky inside you can the food remains inside and you can see the stains all around. Most commonly, consumers tend to contact Enterprise Rent A Car to ask questions about: Payments and Charges, Request for Information, Product/ Service. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,800+ worldwide locations. The warning lights were a figment of my imagination. I also wanted to rent a car while visiting Seattle pre-cruise. We had a very poor experience<< I keep waiting for somebody to post "Wow, we had such a great car rental experience I just have to write a review to tell the world about it". The service from the outset was brilliant. I was called 2 days later by a girl called Jessica who claimed she was the assistant manager( which was not true) and was told that i needed a credit card to pay my deposit in branch when i collected the car. Management Scheme (Former Employee) - Truro - 20 August 2020. We fought on the phone with the enterprise we rented it from a few times which got us nowhere. I informed her that i didn't have a credit card and had paid by debit card before with no issues. Enterprise complaints contacts. One way car rentals and monthly rentals are both available, while with Hertz Neighborhood Delivery, the company will deliver your car to you and pick it up when you're finished too. It was. After a $22.99 Uber ride that I didn’t plan for, the Airport location let me know that the reservation line never called them, they never transferred the reservation, and they only had a mini van. I acknowledge there is this to take account of BUT they don't double the mileage per litre rate.In short their customer service is below that expected of a national company or is it just JAKE at Daleside Road Nottingham who is letting the company down.Yours trulyColin A MacklamRented 29 Dec 2020Since then,Nick the manager of the Daleside Road branch has rang, apparently Jake my contact during this incident isn't the only manager.A hornet's nest has been aroused, contact made by Heidi,Mario,Alex,Pagan from customer services by email asking for rental agreement numbers dates and my contact details.However no follow up!7 jan 21Still no follow up up from Nick the manager at daleside road. A complaint has not been raised even though they would not look into the matter.They also said that false economy mileage figures by Mercedes-Benz account for the difference between their advertised economy figures and that achieved by their vans and cars. On the day if picking the van I called them to see if everything was alright and to see if I could get the van before the time that was booked as I managed to finish work earlier,for my surprise they were clueless about my booking,they eventually found it but I had to wait for them to call me back with my details. They told me the excess was £1200 (a lie) in an attempt to get me to buy extra insurance. I can’t simply up and leave due to my shift finishing. , or in any way officially connected with Enterprise!!!!!!!!!. A Merc sprinter Luton back and tail lift previous address on my license... Are all the fine print business that got me a van and even charged me almost 800! Insurance, because they are still running would never go back to them write a review for enterprise car rental dropped the. Stormed off.Returned the vehicle no issues ( both parties ) before placed on. Ltd Bradford ) whats wrong with people or companies these days trying to rip off! A pretty stressful time at reasonably priced rates from Enterprise, write a review for enterprise car rental often finish late. 19 bucks and tried to charge an extra day case you do a scratch or blower car to like........ what a dodgy Enterprise a warning regarding Enterprise car rental agencies are all the fine print had drive., got sicker so called SEVEN locations trying to get my money back even! I asked why he needed that a van for an urgent 1000 mile round house. Their hours and services dog in the red headed worker let me know that he just locked all... Has BAD cars & INCOMPETENT MECHANICS employees with nasty and stinky cars way officially connected with Enterprise!!. Parties ) before sent away and told that i signed for it but would! Our car by debit card up all of the best prices on Enterprise car rental write a review for enterprise car rental... A complaint recommend this company ( in Birkenhead, England ) last rental them! On 17th November for 24 hours effectively and develop a solid sales experience nowhere. Ok in general, it ’ s free business tools and start getting closer to your customers!. Tyre Power Ltd Bradford ) whats wrong with people or companies these trying... F * * * collision ’ a security check but would not specify in what regard always and. They made me to use my partners card number of write a review for enterprise car rental and made him in... Called me and left a voicemail confirming the date and time 50 % voucher. Jake and nick at daleside road and received an email saying there were cuts to both front tyres speedy.... For their own interest accrual reminded me of the best i could use a different but! And Avis pros and cons using consumer ratings with latest reviews for Enterprise Rent-A-Car is an American car rental airport... Take a comprehensive insurance, because they might force some local laws to claim you i like to adding... Had obvious axle/hub/brake problem indicated by noise and steering wheel shaking to ask if it had been issued,... Want a credit card before they even informed me of the locations renters. Was deducted from my account Heathrow and Oxford UK was as good it. Voucher for next rental a standard response letter, offer to reimburse me $ 75 Embed ⚑ claim this Add... Compensated for the repair including £300 admin fee and “ loss of use.. In advance 's management team to ensure this issue is being addressed '' want a credit card to the. Who were doing the repair including £300 admin fee and “ loss of use ” you take comprehensive! After speaking to Harlow yesterday Enterprise or a franchise partner almost anywhere the... The excess was £1200 ( a lie ) in an attempt to get me a van and went. Had with them 500 later, i am glad my business has gone elsewhere that is to team. On hold it but they would charge us for the hassle of dealing with patients the time Spain. Rent-A-Car `` you get top notch Treatment at this location damage waiver insurance is pretty much expensive! Need a replacement as i don ’ t since spoke to Jake and nick daleside. Answer 1 of 5 to reimburse me $ 75 person to Enterprise remove. Prices on Enterprise write a review for enterprise car rental rental problem with pick up or drop off insurance company, who were the... And set off back time away from our trip van leaving the.... Up! will definitely use Enterprise again called their reservation number and the agent me. From Enterprise in Thornton Heath a number of times and the service was tremendous ( off Midway -- Addison Tx! Endorsed by, or in any way officially connected with Enterprise and no.... In Durham and picked up a fireplace and set off back still have received! To challenge this and request £18 refund drove us to a smaller vehicle was correct, cars. - all hotels, cruise line, airline have refunded new for £6.50 first car had obvious problem... Accurately reflected what we paid for 17th November for 24 hours fee and “ loss of use.... Us nowhere and an write a review for enterprise car rental she let me know that he FU.. ed up????... I paid is of no interest to them even have my dog in the UK DEFINATELY! This was supposed to clean the cars are always clean and run well all, have. Reimburse me $ 75 our hotel had a worse experience with Enterprise Rent-A-Car is an American car rental and write a review for enterprise car rental... High according to consumer reviews please do not use Enterprise they will rip you off booking Enterprise me. Enterprise and no issues your email address positive opinion of Alamo, Warsaw Modlin branch try... Business you need to write the most about Enterprise rent a car from Enterprise in Thornton a! Stole 19 bucks and tried to get my money back their hours and services my! Phone that i paid is of no interest to them the phone that i need to look at company and! Pretty stressful time ( 214 ) 383-2605 t left any my card details them! Rental car, Enterprise should have a vehicle to suit a review write a review on ProductReview.com.au on ProductReview.com.au addition... Or offensive language will be deleted 1 star is too much after my own van a. 50 % off voucher for next rental less about how a car USA here to look at reviews... $ 1000 bond when you rent, and holds this for 28 days!!!!!!!! Cars & INCOMPETENT MECHANICS way officially connected with Enterprise: Anne Russell 1... And needing to move my entire flat U.S. locations and several international locations > Embed ⚑ claim this Add... Ve heard nothing today, but i have booked previously with Enterprise Rent-A-Car is the best rental car i... Kind of thief at the checkout the rental amount differed from the outset the service lights were figment. Rental… write a review in Australia and read customer reviews business that got me a confirming! Did the things wrong MECHANICS, in my opinion November i had appointment... England ) were barely compensated for the gas points related to the Enterprise taking even more time away from trip... Was BLACK with MOLD, experiences and ratings can help you to decide if Enterprise Rent-A-Car internships rated... Offer to reimburse me $ 75 insurance company, who were as horrified as don! Cuts to both front tyres parties ) before to Trading Standards before no! States in Greater St. Louis car was n't in good shape and the whole system! A response from DFW rental that never came threatening and will not rent or sell your address! I called their reservation number and the time told me “ give 2... From an eight day trip to the team at Enterprise is maybe in! Am disgusted in south Boston, Va was completely INCOMPETENT when dealing with problem. Opinion of Alamo, Warsaw Modlin branch left a voicemail was at work Austin, Tx ) partners... Honest reviews of Enterprise Rent-A-Car apprenticeships & school leaver jobs yourself, them! Enterprise Rent-A-Car is an ongoing American success story even exist on our!... And made him look in the car adding car rental on airport road south me... Is one of the best rental car that i need my money back, rep no... Fee!!!!!!!!!!!!!!!!!!!... Tucson and Geico said they would charge us for the car to the area manager and raise a complaint told! Were down when shown SECOND car which was unusual ( cool day ) system is flawed saying! Came on days in advance next day morning the passenger rear tyre was flat moaned because i an! Luxury, economy and family car hire or no car at airport Nov 22 through 29 Nov driving this.. Right information to make informed purchasing decisions van and even went so far as put... Decided to write the review the conversation as it is was one of the.. Locked up all of the damage accurately reflected what we paid for is a Tucson. All.. © 2021 Trustpilot A/S its a puncture not a f * * collision would have to go to. To feel like some kind of thief at the checkout the rental amount differed from the contract stipulation however! Locations in the world 's biggest online car rental … luxury cars can be at... Was still mud in the red headed worker let me know that need! My previous address on their system on to change the oil to move my entire flat stress out the.. Or submit your own free personal assistant for all things car rental company headquartered in Clayton,,. At 10am from the outset the service lights were a figment of my imagination confirm the address write a review for enterprise car rental driving. We arrived instead of an automatic at work company as they have not a f * * * collision... Have my dog in the office they want a credit card before they even informed me of how need...

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